A relevant article in EETimes talks about the same topic !
Clayton Christensen and Woodward Yang told EE Times that designers deliver more technology than consumers can figure out how to use …
Sounds familiar …!
In an emerging sector, quality is defined generally as functionality and reliability. But as a sector matures, quality is redefined as speed to customers, convenience and customization, Christensen said. ..
So true even for the J2EE domain – The three features of AJAX are speed, convenience and customization !